Frequently Asked Questions
Everything you need to know about your COOGI experience.
What makes COOGI sweaters unique?
COOGI is world-renowned for its intricate, multi-colored knitwear patterns. Each piece is crafted using a specialized mercerized cotton and complex knitting techniques that create a three-dimensional texture unique to our brand.
How should I care for my COOGI knitwear?
To preserve the texture and vibrant colors of your COOGI garment, we recommend professional dry cleaning only. Avoid hanging your sweaters; instead, fold them flat to prevent stretching.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs clearance.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that limited edition releases may have specific return restrictions detailed at the time of sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How do I know I am purchasing an authentic COOGI product?
Authentic COOGI products are sold exclusively through our official website and authorized premium retailers. All genuine items feature our signature branding and high-density, multi-textured knit construction.